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Slack Integration

How to connect, optimize, and get the most value from this feature

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Written by Dmitry
Updated over 3 months ago

What is Ordemio’s Slack Integration?

The Slack integration brings Ordemio’s AI support agent into your Slack workspace.

There are two main use cases:

  1. Internal support → Your team can use the AI to get answers about internal processes, policies, and instructions.

  2. Customer support → You can create AI-powered support channels in Slack communities, reducing tickets and keeping support organized.

How it works (step by step)

  1. Open your Ordemio dashboard.

  2. Go to Integrations > Applications, then select Slack.

  3. Click Connect.

  4. Add your Slack workspace.

  5. Ordemio will request access to your Slack workspace.

    • In the field “Where should Ordemio AI Support post?”, choose the channel you’ve already created for AI support (e.g. #ai_support).

  1. Click Allow.

  2. Return to Integrations > Applications. You’ll see Slack connected, with two buttons: Change and Disconnect.

Optimization options (Change settings)

  • Integration is active
    Quickly activate or deactivate the Slack integration.

  • Auto-reply in the below channel
    Choose a Slack channel where the AI replies automatically to every message — no need to mention it first.

How to use this integration in Slack

Add the AI bot to a channel manually

  1. First, make sure the Ordemio AI app is added in the Integrations section of your Slack workspace.

  2. Open the Slack channel you created for AI support.

  3. Mention the Ordemio AI bot and ask a question.

  4. Slack will prompt you to add the bot to the channel → click Add them.

Now, whenever you mention the AI bot, it will reply in a thread under your message. You and others can continue the conversation there.

Auto-reply in a dedicated support channel

If you set up a channel in Ordemio with Auto-reply in the below channel, the AI bot will reply automatically to every message in that Slack channel.

  • All replies appear in threads, so other members can join and continue the conversation.

  • Example: In #ai_support, every message posted will trigger a reply from the AI agent.

Why use the Ordemio AI agent in Slack?

Ordemio’s Slack integration helps teams and communities stay productive and organized by bringing AI-powered support directly into Slack channels.

  • For internal teams → Use Ordemio as your support agent for marketing, operations, or customer success teams. It provides quick answers to internal questions, reduces interruptions, and makes knowledge easily accessible in one place.

  • For external communities → Add Ordemio AI to your customer Slack community. It handles repetitive questions, reduces ticket volume, and keeps conversations structured in threads — so customers get instant help while your support team focuses on complex issues.

💡 Business value: Faster answers for teammates, fewer tickets from customers, and organized threaded replies that keep Slack channels clean and collaborative.

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